I ran across a recent article that puts forth the idea that the CIO--and not the CEO--can most effectively drive transformation in …
Leadership
Customer Service Satisfaction
Throughout my career I have been blessed with opportunities to join organizations that are in need of a fresh set of eyes to evaluate their …
If {Blank} Ended Today
If your business closed today, who would care and why? That is your purpose. This quote from Cynthia Montgomery of the Harvard Business …
5 Lessons from Playing with LEGOs
I still remember the night my dad brought home my first big LEGO set. He had procured the set through work somehow and it was a highlight of …
Driven to Perfection
Personally, and in addition to fighting a daily battle to feel in control, I am a perfectionist. When I was an undergraduate in college I …
The Freedom of Letting Go
Controlling your own destiny is something that many of us strive for. We like to be in control; especially of things that directly affect …
Urgency, Not Emotion
I will admit it: I am a crier. Even more so than Mandy (who is a bit closer to a stoic than a pass-the-tissues kind of girl) I, at times, …
What NOT to Say
I became a manager at a fairly young age. I had been working for EJ Footwear (now owned by Rocky) for a little more than a year when I was …
Lessons Learned From A Bad Boss
I have made no secret of the fact that I think Michael Hyatt is a great leader and a wonderful writer. He has further proven this point with …